Effective Date: August 2025
At AMASAYA, we aim to deliver your herbal teas and natural products quickly and safely. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing
Orders are usually processed within 1–2 business days after confirmation of payment.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email once your order is placed, and a tracking link when it is dispatched.
2. Shipping Coverage
We currently ship across India (Pan-India coverage).
International shipping is not yet available but may be introduced in the future.
3. Delivery Time
Estimated delivery time: 3–7 business days (depending on your location).
Remote or rural areas may take longer.
Delays caused by courier partners, natural events, or unforeseen issues are beyond our control.
4. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout.
Free shipping may be available for orders above a certain value (mentioned on the product or checkout page).
5. Tracking Your Order
Once shipped, you will receive a tracking number via email or SMS.
You can track your order through our Track Order page or directly on the courier partner’s website.
6. Damaged or Missing Items
If your order arrives damaged, opened, or incomplete, please contact us within 48 hours of delivery.
Provide photos of the packaging and product to info@amasaya.com so we can resolve the issue quickly.
7. Wrong Address / Failed Delivery
Customers are responsible for providing a correct and complete delivery address.
If an order is returned due to an incorrect address or failed delivery attempts, reshipping charges may apply.
8. Contact Us
For shipping-related questions or support, contact us:
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AMASAYA
Email: info@amasaya.com
Website: https://amasaya.com